Privacy Policy

Last updated: October 2026

1. Who we are

Chironova Spine Wellness Center ("Chironova", "we", "us") is a spine, physical wellness and recovery center located at Shop LG 11–12, BBS Mall, Eastleigh, Nairobi, Kenya. This policy explains how we handle personal information collected through this website and our communication channels.

2. Information we collect

  • Booking form details: your name, phone number, optional WhatsApp number, optional email address, preferred service, preferred date and time, and your message.
  • Direct communications: information you share with us by phone, WhatsApp or social media.
  • Technical data: standard server logs (such as IP address and browser type) kept by the hosting provider for security and performance.

3. How we use your information

  • To respond to your appointment requests and enquiries.
  • To confirm, reschedule or follow up on your sessions.
  • To keep basic records of requests made through the website.
  • To improve the website and our services.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. WhatsApp and third-party services

If you contact us via WhatsApp, Instagram, TikTok or Facebook, your communication is also governed by those platforms' own privacy policies. Embedded maps are provided by Google and subject to Google's privacy policy.

5. Data retention & security

Appointment requests are stored securely and kept only as long as needed to manage your booking and our relationship with you. We apply reasonable technical and organizational measures to protect your information; however, no internet transmission can be guaranteed to be 100% secure.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us on +254 721 501 400 (call or WhatsApp).

7. Health information

Please avoid sending detailed medical information through the website forms. Anything you choose to share with the practitioner is handled with professional discretion and used only to prepare for your session.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the latest version.

9. Contact

Questions about this policy? Contact Chironova at +254 721 501 400 (call/WhatsApp) or visit us at Shop LG 11–12, BBS Mall, Eastleigh, Nairobi, Kenya.