Terms of Use

1. Acceptance of these terms

These Terms of Use govern your access to and use of https://chironovawellness.com (the "website") and form an agreement between you and Chironova Spine Wellness Center ("Chironova", "we", "us", "our"). By browsing this website, contacting us through it, or booking an appointment, you confirm that you have read, understood and accept these terms, together with our Privacy Policy. If you do not agree with any part of these terms, please stop using the website.

2. Who we are

Chironova Spine Wellness Center is a spine, physical wellness and recovery center located at Shop LG 11–12, BBS Mall, Eastleigh, Nairobi, Kenya. You can reach us on +254 721 501 400 or +254 722 661 149 (call or WhatsApp), or through the contact details on our Contact page. We are open Monday to Thursday and Saturday to Sunday, 9:00 AM to 7:00 PM, and closed on Fridays.

3. What the website is for

The website exists to help you learn about our services, our practitioner, our location and opening hours, and to request appointments by form, phone or WhatsApp. We try to keep everything on the website accurate and current, but content may occasionally be out of date or contain errors. We may change, add or remove content at any time without notice, and we do not guarantee that the website will always be available or uninterrupted.

4. Not medical advice

Everything published on this website, including service descriptions, FAQs, blog-style explanations and social media content, is general wellness information only. It is not medical advice, a medical diagnosis, or a promise of any particular result. Wellness services such as chiropractic care, physiotherapy support, massage and recovery therapies are not a substitute for professional medical care. Always consult a qualified medical professional about health concerns, especially if you have an existing condition, before starting any wellness service. Never disregard or delay medical advice because of something you read on this website.

5. Our services

The website describes services offered at the center, including chiropractic adjustment, physiotherapy support, acupuncture, cupping, hijama (wet cupping), therapeutic massage, assisted stretching, fascial manipulation, ice bath recovery, chiropractic bed therapy, towel fire therapy and balloon therapy. Each service is delivered by appointment at the center. Session availability, session length and scheduling are confirmed directly with our team when you book. We may decline or adapt a service where it appears unsuitable for a client, and we will always explain why.

6. Your health information and safety

• Tell us about medical conditions, injuries, pregnancy, recent surgery, medication and any relevant history before or at the start of a session.
• A session is hands-on and interactive. You can ask questions at any time and you may pause or stop a session at any point.
• If anything in your history suggests a service is not right for you, we may recommend an alternative, refer you to a medical professional, or decline to proceed.
• Services are intended for adults. Minors are only attended with a parent or legal guardian present.

7. Bookings and appointments

• Appointment requests submitted through the booking form or by WhatsApp are requests, not confirmed bookings. An appointment is confirmed only when our team confirms it with you directly.
• Please provide accurate details (name, phone, WhatsApp number) so we can reach you to confirm.
• Same-day and walk-in availability is limited; booking ahead is strongly recommended.
• We may need to reschedule in exceptional circumstances (for example practitioner unavailability). We will contact you as early as possible if that happens.

8. Arrival, lateness, cancellations and no-shows

• Please arrive a few minutes before your scheduled time. If you arrive significantly late, your session may be shortened or rescheduled so that later appointments are not affected.
• If you cannot make a confirmed appointment, let us know as early as possible by phone or WhatsApp so we can offer the slot to someone else.
• Repeated no-shows without notice may lead us to request confirmation again for future bookings.

9. Pricing and payment

• Prices on this website are in Kenya Shillings (KSh) per session unless stated otherwise.
• Payment is made at the center at the time of your visit, using the payment options available there.
• We aim to keep published prices accurate, but prices may change. The price confirmed with you at booking is the price that applies to that session.
• No payment is taken through this website, and we never ask for card or bank details by form, WhatsApp or phone.

10. Results and guarantees

Everyone's body responds differently. We do not guarantee specific outcomes, recovery timelines, or that a particular number of sessions will produce a particular result. Where we describe possible benefits ("may help", "supports"), we mean possibilities, not promises. If a service is not working for you, we will always talk honestly about options, including seeking other care.

11. Acceptable use of the website

You agree to use the website lawfully and respectfully. You must not:

• attempt to disrupt, damage or gain unauthorised access to the website, its hosting or connected services;
• submit false, misleading, spam or malicious entries through forms;
• misrepresent yourself, impersonate someone else, or use the website to harass any person;
• copy, scrape or republish website content for unlawful or misleading purposes;
• use the website in any way that breaches Kenyan law or the rights of others.

We may block or report misuse at our discretion.

12. WhatsApp, forms and third-party services

The website offers WhatsApp links, a Google Maps embed and links to Instagram, TikTok and Facebook. These services are run by third parties with their own terms and privacy policies, and we are not responsible for their content, availability or conduct. Messages you send us on WhatsApp are subject to WhatsApp's platform policies. Our Privacy Policy explains how we handle the data that reaches us.

13. Intellectual property

The Chironova name and logo, all website text, design, imagery and code are owned by or licensed to Chironova and protected by applicable intellectual property laws. You may view and print pages for personal, non-commercial use only. You may not reproduce, redistribute, adapt or use any content, name, logo or design for commercial purposes without our prior written permission. The website is designed and developed by Markrah Media.

14. Links to and from this website

You are welcome to link to our public pages in a fair and lawful way that does not suggest endorsement or affiliation. We may include links to other websites; those links do not mean we endorse those websites, and we are not responsible for their content.

15. Disclaimer of warranties

The website is provided "as is" and "as available" without warranties of any kind, express or implied, including accuracy, completeness, availability, or fitness for a particular purpose. No information on the website creates a practitioner-patient relationship, or any warranty that a service will be suitable or available for you.

16. Limitation of liability

To the fullest extent permitted by law, Chironova is not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, this website, from reliance on website content, or from third-party services linked from it. Nothing in these terms excludes liability that cannot be excluded by law, including liability arising from services delivered at the center where required by applicable consumer protection law.

17. Your privacy

Our handling of personal information, including booking-form submissions, WhatsApp conversations and call records, is described in our Privacy Policy, which forms part of these terms.

18. Changes to these terms

We may update these terms from time to time. The current version is always published on this page with its "last updated" date. Continuing to use the website after an update means you accept the revised terms. Significant changes that affect bookings already confirmed will be communicated to you directly.

19. Governing law

These terms are governed by the laws of Kenya. Any dispute arising from or relating to these terms, the website or services at the center will be handled in the competent courts of Kenya. Before any formal step, we encourage you to contact us first; most concerns can be resolved with a conversation.

20. Contact

Questions about these terms are always welcome:

• Phone / WhatsApp: +254 721 501 400 or +254 722 661 149
• Visit us: Shop LG 11–12, BBS Mall, Eastleigh, Nairobi, Kenya (Mon–Thu and Sat–Sun, 9:00 AM to 7:00 PM; closed Fridays)
• Website: https://chironovawellness.com